AGENDA

A Wide Range and Detailed View Covering the Main Fraud Risks Worldwide and How Operators Can Mitigate Them By Applying Effective Prevention and Detection Strategies

• The international map of world frauds – no geographical location is immune
• International Revenue Share Fraud (IRSF): the main issue for operators
• Home Banking fraud supported on the telecoms services: new trend coming up
• Mobile Malware: more sophisticated and growing at a fast pace – are you prepared?
• Subscription Fraud is not gone – the continuous ghost that is difficult to tame
• How should your FMS be positioned to deal with it? – The Optimus case example

José Carlos Sobreira Martins

Fraud Director

OPTIMUS PORTUGAL

Managing the Disciplines of Fraud and Revenue Assurance Management in an Integrated Telecoms Strategic Vision

• Similarities and differences between RA and fraud practices
• When and how can they work together?
• Internal areas that can gain from the Business Assurance approach between fraud and RA
• Case examples

James Stewart

Product Manager

MACH

Preventing Revenue Leakage and Fraud Threats When Launching New Products and Services

• How the revenue assurance team can assist in fi ne-tuning and product assessment before launch
• Managing the revenue assurance complexities of bundled service offerings
• Shifting from a silo system towards a consolidated platform to support your range of service offerings

Rodrigo Otávio Gonçalves

Revenue Assurance Senior Manager

VIVO BRASIL

Fraud and Revenue Risks in the Migration to 4G/ LTE Networks

• Evolution of tools and detection mechanisms
• New network characteristics
• New control requirements

Eduardo Dantas

Revenue Intelligence Practice Manager

HP

evenue Leakage and Fraud Risks on the Emerging Industry of Contactless or Mobile Payments and How to Adopt a Protective Strategy

• Concept and benefits for operators of the contactless payments
• Mobile Money and the impact for operators and customers
• The risks involved in Mobile Money – making money versus revenue leakage
• Effective strategies to mitigate the fraud risks, revenue leakage and securing transactions
• Impacts over the fraud and RA teams
• Future trends in the environment of contactless payments

Luiz Silva

Senior Account Manager for CALA Region

NEURAL TECHNOLOGIES

RA Maturity Model Customization and its Importance for the Improvement of Operational Strategies

Understand the methodologies for success and all the potential variables when customizing your RA Maturity Model: establishing and achieving targets, homologation control, quantifying standards for KPIs, benchmarking, end-to-end control chains.

Christian Oviedo

Fraud Prevention and Control Submanager

TELEFONICA MOVILES CHILE

Where Do We Go From Here? - What Kind of Challenges Brings Tomorrow for Today’s Fraud Management Departments?

• The world of Mobile Money
• Internal fraud on the rise
• IPBX Hacking – A vulnerability opens an opportunity for better offering

Tal Eisner

Senior Director Product Strategy

CVIDYA

Fraud & Revenue Assurance Challenges in an IP Convergent World

• The changing competitive landscape
• Next Generation Technologies and potential risks in newer Value Added Services
• RA & Fraud Management in an NG environment
• Risk management organisational evolution
• The road to Business Assurance

Workshop lead by:

Pietro Saia

Business Development Management

PRAESIDIUM

José Carlos Sobreira Martins

Fraud Director

OPTIMUS PORTUGAL

Combining Risk Management with Revenue Assurance – a TM Forum Best Practice

• Basic Risk Management concepts – based on ISO 31000
• Incorporating Risk Management techniques into the daily RA operations, to set goals and priorities, and to analyze controls
• The TM Forum best practices – GB941 Addendum E, Revenue assurance Risk and Coverage model

Gadi Solotorevsky

Board Advisor & RA Team Leader

TM FORUM

Understanding and Adopting the Business Assurance Perspective

Business Assurance is not a specific technology, solution or activity – it is everything a company does to assure their business operates properly and it is influenced by several entities and areas. Is Revenue Assurance the driver for Business Assurance? Is it its real goal?

Sérgio Silvestre

CMO

WEDO TECHNOLOGIES

Next Generation Revenue Assurance

Latest telecom industry benchmarks re-confirm that revenue leakage remains a growing problem and still counts for billions of dollars in losses from hard-earned communication service provider (CSP) revenues worldwide. Addressing this persistent loss is now even more in the spotlight – as more advanced services and business models emerge, more complex technology solutions are being implemented, while the need for operational efficiency increases

Rodrigo Calache

Director of BSS Solutions Development

ERICSSON

Rejuvenating Your Relevance: Leveraging Revenue Assurance Intelligence to Solve Business Problems

• RA teams in many operators are struggling to stay relevant, faced with diminishing returns from revenue recovery
• Most RA programs are potential goldmines of operational data – which can be employed and leveraged to solve many non-RA business problems
• Examples of the extended value that RA teams are adding to the business, by tackling problems in areas such as customer experience improvement, call center cost reduction, launching and monitoring the performance of new products, etc

Nicholas Cranwell

Business Consultant

SUBEX

Benchmark Your Fraud Management and Revenue Assurance

• Looking at all the suspects of the data process and business intelligence
• Using enterprise risk management to impact revenue use trends
• Driving more sophisticated partner settlement and partner management

Luz Esperanza Diaz

Internal Control and Quality Manager

AVANTEL COLOMBIA

Oi’s Case Study: Subscription Fraud Detection Methods

Márcio da Matta Junior

Fraud Detection Manager

OI BRASIL

Preventing Revenue Lost Caused by Illegal Handset Smuggling: A Case Study from Telefonica Moviles Peru

• Monitoring handset smuggling by IMEI
• Analysis strategies in the commercial chain
• Economic impact and the “smuggler’s” value chain
• Handset blocking and using TURBOSIM (breaking the security)
• Handset smuggling and its relation with the improper use of service

Christiams Valle Gomez

Operational and Commercial Risks Expert

TELEFONICA MOVILES PERU